Privacy Policy

Last Updated: 14 July, 2025

At MD1 Natural Foods LLP, accessible at www.mdnaturalfood.com, we are committed to respecting and protecting the privacy of every individual who interacts with our brand—online or offline. Whether you're browsing our website, making a purchase, applying for a franchise, or submitting an enquiry, this Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information.

By using our services, you agree to the practices described in this policy.

Scope & Commitment

This Privacy Policy applies to all visitors, users, customers, vendors, partners, and applicants who interact with MD1 Natural Foods LLP through our website, digital platforms, offline correspondence, or promotional channels.

Our commitment is guided by the principles of:

  • Transparency
  • Accountability
  • Data Minimization

Information We Collect

A. Personally Identifiable Information (PII)

This includes information you voluntarily provide while interacting with our website or support channels, such as:

  • Full Name
  • Phone/Mobile Number
  • Email Address
  • Residential, Shipping, or Billing Address
  • Company/Organization Name (if applicable)
  • Franchise/Distributor Application Details
  • Communication Preferences
  • Feedback, Questions, or Messages You Submit
B. Automatically Collected Data

We may automatically collect certain technical and behavioral information, such as:

  • IP Address and General Location
  • Browser Type and Operating System
  • Device Type (Mobile, Tablet, Desktop)
  • Referral Source (e.g., Search Engine or Social Media Link)
  • Time Spent and Pages Viewed
  • Clickstream and Navigation Data
  • Cookie Identifiers and Tracking Pixels

How We Use Your Data

We process your information to:

  • Handle franchise, distribution, or product enquiries
  • Respond to support, partnership, or collaboration requests
  • Fulfill orders or dispatch information
  • Send alerts, transactional updates, or confirmations
  • Share promotional offers, newsletters, and product launches
  • Conduct surveys and gather feedback
  • Comply with legal or regulatory requirements
  • Improve our website, products, and services

Legal Basis for Processing (GDPR Compliance)

If you're located in the European Economic Area (EEA), we rely on the following legal grounds for processing:

  • Consent (e.g., email subscriptions)
  • Contract Performance (e.g., fulfilling an order)
  • Legal Obligation (e.g., record-keeping)
  • Legitimate Interests (e.g., improving services, fraud prevention)

Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may share your information under the following conditions:

  • With internal teams, franchise management, or logistics personnel (on a need-to-know basis)
  • With third-party service providers (e.g., hosting, analytics, email marketing, logistics)
  • With legal authorities or regulatory bodies, when required by law
  • With payment processors during financial transactions

Note: We do not store credit/debit card details.

All third-party partners are contractually obligated to protect your data and comply with applicable privacy laws.

Data Protection & Security Measures

We employ robust security protocols to safeguard your data:

  • SSL Encryption for secure data transmission
  • Multi-layered access control on secure cloud servers
  • Firewalls, antivirus protection, and regular monitoring
  • Periodic audits and vulnerability assessments
  • Staff training on data privacy and protection practices

While we take all reasonable steps, no method of transmission or storage is completely secure. We recommend that users also practice safe data handling, such as logging out of shared devices and keeping passwords confidential.

Use of Cookies & Tracking Technologies

Our website uses cookies and related technologies to personalize your experience and analyze website traffic.

Types of cookies we use include:

  • Session Cookies – temporary, deleted when the browser closes
  • Persistent Cookies – stored until manually deleted or expired
  • Third-party Cookies – used by analytics or advertising partners

By using our site, you consent to the use of cookies. You can manage or disable cookies through your browser settings, although this may impact some site functionalities.

Your Data Rights & Choices

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Withdraw consent (e.g., unsubscribe from marketing emails)
  • Request deletion of your data (subject to legal exceptions)
  • Object to data processing for certain purposes
  • File a complaint with a relevant data protection authority

To exercise your rights, contact us at [email protected]. We will verify and respond to your request promptly.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 18. If we learn that a child has submitted personal data without verified parental consent, we will promptly delete it.

Third-Party Links & Platforms

Our website may link to third-party services (e.g., Meesho, IndiaMART, LinkedIn). We are not responsible for their privacy practices. We encourage you to review their policies before sharing any data.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Examples include:

  • Enquiry data – kept for customer service follow-ups
  • Franchise data – retained for onboarding and eligibility assessment
  • Analytics data – anonymized for future trend analysis

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or data-related requests, please contact:

MD1 Natural Foods LLP
Gali No. 1, Baba Nagar, Shivaji Nagar, Govandi,
Mumbai, Maharashtra, India
📧 [email protected]
📞 +91-9619429001